Unexpected or unrelated payees
Payment instructions involving personal accounts, unexplained third parties or an unexpected change of bank details must be independently verified.
How we work
A controlled route from initial enquiry to definitive contract.
The sequence is adapted to the commodity, role, jurisdiction and risk profile. No stage is automatic, and preliminary discussions are non-binding unless expressly stated otherwise.
01
Enquiry and qualification
Product specification, quantity, Incoterms basis, proposed origin or destination, delivery window and counterparty identity are reviewed for commercial feasibility. An initial response is not an offer, mandate confirmation or commitment to transact.
02
Counterparty due diligence
Corporate existence, beneficial ownership, signing authority, sanctions exposure, jurisdictional risk, supply-chain information, transaction purpose, payment structure and other relevant red flags may be reviewed before substantive commercial information is released.
03
Commercial terms
Where an opportunity is workable, the relevant parties exchange indicative or firm terms. Confidentiality, non-circumvention or engagement documentation is used where appropriate to the actual relationships; no single instrument is mandatory for every file.
04
Definitive documentation
The buyer and seller negotiate the applicable sale and purchase agreement and related documents. Twenty Arms' capacity, authority and compensation, where applicable, are documented in the appropriate written agreement with the party responsible for payment.
05
Inspection, logistics and settlement
Inspection, documentary requirements, shipping arrangements, title transfer and payment mechanics are determined by the sale contract. Any inspector, carrier, bank or other service provider is identified for the individual transaction.
06
Shipment and close-out
The contracting parties perform their respective obligations, material documents are reconciled, and the transaction file is closed following completion of the applicable delivery and payment requirements.
Capacity and payment flow
The contract identifies who is selling, buying and being paid.
For selected Sri Lankan-origin products, Twenty Arms may act as principal and receive payment as the contractual seller where the governing agreement says so.
For all other transactions, Twenty Arms acts solely as an intermediary. The buyer pays the seller directly under their sale contract; Twenty Arms does not receive cargo proceeds or take title to the goods. Any fee or commission payable to Twenty Arms is documented separately with the party responsible for payment and is paid through normal banking channels.
Twenty Arms does not provide banking, escrow, legal, tax, customs, inspection, insurance or investment services. Independent professional advice should be obtained where appropriate.
Red flags
When a file is paused or declined.
Advance compliance fees
Twenty Arms does not request an advance fee merely to perform preliminary compliance review or to release public company information.
Sensitive documents through public channels
Passports, government identification, bank statements and proof-of-funds documents should not be sent through the public enquiry form or ordinary email.
Undocumented authority
A person claiming to bind Twenty Arms or a counterparty must have appropriate written authority for the specific role.
We may pause, decline or terminate engagement where information is incomplete, inconsistent, unverifiable or creates unacceptable legal, sanctions, bribery, fraud, reputational, logistics or payment risk.
Start a conversation
Send the commercial essentials.
Tell us the commodity, specification, quantity, delivery location, target timing and your organization’s role. Do not send passports, director identification, banking credentials or other sensitive personal information by ordinary email.